THE DETAILS
Cancellation Policy
Cancellation Policy
Last updated: 16 September 2026
At IRIS DEER, we begin processing orders as quickly as possible so that your fragrances can be dispatched without unnecessary delay.
If you need to cancel or modify an order, please contact us as soon as possible.
1. Cancelling an Order
You may request cancellation of an order before it has been dispatched.
To request cancellation, contact IRIS DEER with your order number:
Email: info@irisdeer.com
Phone / WhatsApp: +91 90745 03090
We will confirm whether the order is still eligible for cancellation.
2. Orders Already Dispatched
Once an order has been packed and handed over to our courier or logistics partner for dispatch, cancellation may no longer be possible.
If your order has already been dispatched, please refer to our Return & Replacement Policy for information about eligible returns, replacements or refunds.
3. How to Request Cancellation
When requesting cancellation, please provide:
- Your order number
- Customer name
- Registered mobile number or email address
- Reason for cancellation, if you wish to provide one
Cancellation requests should be made through our official customer-support channels.
4. Modification of an Order
If you need to change:
- Fragrance selection
- Quantity
- Delivery address
- Customer contact information
please contact us immediately.
We will try to accommodate the requested change if the order has not already entered fulfilment or been dispatched.
We cannot guarantee that changes will be possible once order processing has started.
5. Cancellation by IRIS DEER
In certain circumstances, IRIS DEER may need to cancel an order.
This may occur due to reasons including:
- Product becoming unavailable
- Payment failure
- Incorrect or incomplete order information
- Delivery location being unserviceable
- Suspected fraudulent or unauthorised transaction
- Significant pricing or technical error
- Courier or transportation restrictions
- Circumstances that prevent us from reasonably fulfilling the order
If IRIS DEER cancels a prepaid order after payment has been successfully received, the applicable amount will be refunded.
6. Refund for a Cancelled Prepaid Order
Where an eligible prepaid order is successfully cancelled, the refund will normally be initiated to the original payment method where technically possible.
After the refund has been processed by IRIS DEER or our payment provider, the time required for the amount to appear in your account may vary depending on your:
- Bank
- Card issuer
- UPI provider
- Payment gateway
- Other payment service provider
You will be informed when the applicable refund has been initiated or processed.
7. Shipping Charges
If an order is cancelled before dispatch and shipping charges were collected, any refundable shipping amount will be handled according to the circumstances of the cancellation and applicable law.
If an order has already been dispatched, shipping or return-shipping charges may be treated according to our Return & Replacement Policy and the reason for the return.
8. Refusing Delivery
Refusing delivery after an order has been dispatched is not the same as cancelling an order before dispatch.
If a customer refuses a shipment without an eligible reason, shipping, return-to-origin or re-dispatch charges may apply where appropriate.
If the shipment is being refused because it appears visibly damaged or tampered with, please contact IRIS DEER customer support as soon as possible.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your:
- Delivery address
- PIN code
- Mobile number
- Recipient name
please contact us immediately.
We will try to correct the information before dispatch, but changes may not be possible after the shipment has been handed over to the courier.
10. Duplicate Orders
If you accidentally place the same order more than once, contact us immediately.
Where the duplicate order has not yet been dispatched, we will try to cancel the additional order.
11. Promotional or Discounted Orders
Orders placed using a promotional offer, coupon or discount may be cancelled subject to the same general conditions described in this policy.
If an order is cancelled, promotional benefits or coupon values may not automatically be reinstated unless stated otherwise in the applicable offer terms.
12. Consumer Rights
Nothing in this Cancellation Policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a remedy that differs from this policy, the applicable legal requirement will prevail.
13. Need Help?
For cancellation or order-modification assistance, contact:
IRIS DEER
Email: info@irisdeer.com
Phone / WhatsApp: +91 90745 03090
Website: www.irisdeer.com
Please keep your order number ready so that we can assist you quickly.