Shipping Policy

Last updated: 16 September 2026

Thank you for shopping with IRIS DEER.

We aim to process and deliver your fragrance order safely and as quickly as reasonably possible. This Shipping Policy explains how orders placed through www.irisdeer.com are processed and delivered.

1. Shipping Coverage

IRIS DEER currently ships to serviceable PIN codes across India.

Delivery availability depends on the customer's PIN code and the coverage provided by our courier and logistics partners.

If your location is not currently serviceable, we may be unable to accept or dispatch the order.

2. Order Processing

Orders are normally prepared for dispatch after successful payment confirmation and order verification.

Our usual order processing time is:

1–2 business days

Orders placed on Sundays, public holidays or during exceptionally high-volume periods may require additional processing time.

Processing time is separate from courier transit time.

3. Estimated Delivery Time

After dispatch, most orders within India are expected to arrive within approximately:

3–7 business days

Actual delivery time may vary depending on:

• Delivery location
• PIN code
• Courier availability
• Public holidays
• Weather conditions
• Local disruptions
• Transportation delays
• Other circumstances outside our reasonable control

Remote or difficult-to-service locations may require additional time.

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed before the customer completes the order.

IRIS DEER may occasionally offer:

• Free shipping
• Promotional shipping rates
• Minimum-order free shipping

Any such offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once an order has been dispatched and tracking information becomes available, customers may receive shipment details through one or more of the following:

• Email
• SMS
• WhatsApp
• Customer account/order page

Tracking updates are provided by the applicable courier or logistics partner and may occasionally take some time to appear after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following before placing an order:

• Recipient name
• House/building information
• Street/locality
• City
• State
• PIN code
• Mobile number

IRIS DEER cannot guarantee successful delivery where incomplete or incorrect information has been provided.

7. Address Changes

If you need to change your delivery address, contact us as soon as possible:

Email: info@irisdeer.com
Phone / WhatsApp: +91 90745 03090

We will try to assist if the order has not yet been dispatched.

Once an order has been handed over to the courier, changing the delivery address may not be possible.

8. Delivery Attempts

Our courier partner may contact the recipient to complete delivery.

Please ensure that the mobile number provided with the order is reachable.

If delivery cannot be completed after the courier's permitted delivery attempts, the shipment may be returned to IRIS DEER.

Additional shipping charges may apply where re-dispatch is requested following an unsuccessful delivery caused by incorrect customer information or recipient unavailability.

9. Delayed Shipments

Occasionally, shipments may be delayed because of circumstances outside our reasonable control.

These may include:

• Severe weather
• Transport disruption
• Courier network delays
• Public holidays
• Local restrictions
• Natural events
• Operational disruptions

If your order appears significantly delayed, please contact us with your order number and we will assist with checking the shipment status.

10. Damaged or Leaking Package

Fragrance products contain liquid and should reach you securely packaged.

If your package arrives:

• Damaged
• Broken
• Leaking
• Tampered with
• With a damaged fragrance bottle

please take clear photographs before disposing of the packaging.

Contact us within 48 hours of delivery at:

info@irisdeer.com

Please include your order number and photographs showing the condition of the package and product.

Eligible cases will be handled according to our Return & Replacement Policy.

11. Missing or Incorrect Products

Please check your order after delivery.

If an item is missing or you receive a different product from what you ordered, contact us within 48 hours of delivery.

Please provide:

• Order number
• Product received
• Clear photographs of the package and product
• Details of the missing or incorrect item

We will review the issue and provide an appropriate resolution.

12. Undeliverable or Returned Shipments

An order may be returned to us if:

• The address is incomplete or incorrect
• The PIN code is not serviceable
• The recipient cannot be contacted
• Delivery is repeatedly refused or unsuccessful
• The courier cannot complete delivery

If the customer requests re-dispatch, additional shipping charges may apply where appropriate.

We will communicate available options before re-dispatch.

13. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We will try to cancel the order if it has not already been processed or dispatched.

Once the shipment has been dispatched, cancellation may not be possible.

Please refer to our Return & Replacement Policy for further information.

14. Shipping of Fragrance Products

IRIS DEER products are packaged with consideration for the transportation of fragrance products.

Shipping availability may nevertheless depend on courier restrictions, destination, product characteristics and applicable transportation requirements.

If we are unable to ship an order to your location, we will contact you and provide an appropriate resolution.

15. Customer Support

For questions about dispatch, delivery or tracking, contact:

IRIS DEER

Website: www.irisdeer.com
Email: info@irisdeer.com
Phone / WhatsApp: +91 90745 03090

When contacting us about a shipment, please include your order number so that we can assist you faster.