Return & Replacement Policy

Last updated: 16 September 2026

At IRIS DEER, we take care to ensure that your fragrance reaches you in good condition.

If you receive a damaged, leaking, defective or incorrect product, please contact us so that we can review the issue and provide an appropriate resolution.

1. Return Eligibility

Due to the nature of fragrance products, we generally cannot accept returns of products that have been opened, used, altered or damaged after delivery.

A return, replacement or refund may be considered if:

• You received the wrong product.
• The product arrived damaged.
• The fragrance bottle arrived leaking or broken.
• The product has a manufacturing defect.
• The product received is materially different from the product ordered.
• The package contains missing items.

Eligibility will be assessed based on the circumstances of the order and applicable consumer rights.

2. Reporting an Issue

If there is a problem with your order, please contact IRIS DEER within 48 hours of delivery.

Email:

info@irisdeer.com

Phone:

+91 90745 03090

Please provide:

• Your order number
• Name and registered mobile number
• Description of the issue
• Clear photographs of the product
• Photographs of the outer and inner packaging
• Photographs showing any leakage, breakage or damage

For damage, leakage, missing-item or incorrect-product claims, we may also request an unboxing video where reasonably available.

An unboxing video can help us investigate transit-related claims quickly, but statutory consumer rights will not be denied solely because an unboxing video is unavailable.

3. Damaged or Leaking Products

If your IRIS DEER product reaches you damaged, broken or leaking, please do not continue using it.

Send photographs of:

1. The shipping package
2. Product packaging
3. Bottle/container
4. Damaged or leaking area
5. Shipping label

Once the issue is verified, we may offer an appropriate replacement, refund or other resolution.

4. Incorrect Product

If you receive a fragrance different from the one you ordered, please contact us within 48 hours of delivery.

For example, if you ordered:

Cashmere

but received:

Mohair

please keep the product unused and in its original packaging while we review the issue.

Where the incorrect product was supplied by us, we will arrange an appropriate resolution.

5. Change of Mind

We generally do not accept returns solely because:

• You changed your mind after delivery.
• You no longer require the product.
• You selected the wrong fragrance.
• You expected a different fragrance character.
• You personally do not like the fragrance.

Fragrance perception is subjective.

Descriptions such as woody, oud, sweet, fruity, marshmallow, citrus, fresh and gourmand describe the intended fragrance character, but individual perception may differ.

Please review the fragrance description carefully before ordering.

Nothing in this section limits rights available to consumers under applicable law.

6. Opened or Used Fragrance Products

For hygiene, safety and product-integrity reasons, opened or used fragrance products generally cannot be returned or exchanged unless there is a verified defect, damage, leakage, incorrect product or another circumstance where a remedy is required under applicable law.

Products should therefore be inspected carefully before use.

7. Replacement

If your claim is approved for replacement, IRIS DEER will arrange the replacement according to product availability.

Where the same fragrance is unavailable, we may offer an alternative resolution after communicating with you.

Customers will not be charged additional shipping for an approved replacement resulting from our error, verified product damage or another eligible issue.

8. Refunds

Where a refund is approved, it will normally be processed to the original payment method where technically possible.

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.

Any applicable refund processing timeline will be communicated when the refund is approved.

9. Return Shipping

If a physical return is required for an approved claim, IRIS DEER will provide instructions regarding the return process.

Please do not send a product to us without first contacting customer support and receiving return instructions.

Where the return results from an incorrect, damaged, defective or leaking product supplied to you, return shipping costs will be handled by IRIS DEER as applicable.

10. Product Condition

Where a product needs to be returned, please retain:

• Original product
• Bottle/container
• Original packaging
• Accessories, if any
• Invoice/order information
• Shipping packaging where reasonably possible

Please do not intentionally dispose of a damaged or defective product until our support team confirms whether it is required for verification or return.

11. Order Cancellation

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

Cancellation may be possible if fulfilment has not already been completed.

Once an order has been shipped, cancellation may not be possible and the applicable return/replacement rules will apply.

12. Refused or Undeliverable Orders

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, repeated failed delivery attempts or other customer-related delivery issue, additional shipping charges may apply if the customer requests re-dispatch.

Any applicable charges will be communicated before re-dispatch.

13. Products Purchased from Other Sellers

This policy applies to eligible purchases made directly through:

www.irisdeer.com

If you purchased an IRIS DEER product through another marketplace, retailer or authorised seller, the applicable seller or marketplace return process may apply.

Please contact the seller through whom the purchase was made.

14. Fair Use

IRIS DEER reserves the right to review return and replacement requests for suspected misuse, fraudulent claims or repeated abuse of the return process.

This does not affect remedies or consumer rights available under applicable law.

15. Contact Us

For return, replacement, damaged-product or refund assistance:

IRIS DEER

Website: www.irisdeer.com
Email: info@irisdeer.com
Phone: +91 90745 03090

Please include your order number when contacting us.