Privacy Policy

Last updated: 16 September 2026

IRIS DEER respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how IRIS DEER collects, uses, stores and shares information when you visit www.irisdeer.com, create an account, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect information including:

Name
Mobile number
Email address
Billing address
Shipping address
PIN code
Order and purchase information
Account information
Customer support communications
Product reviews or feedback you submit
Payment transaction status and reference information
IP address
Browser and device information
Website usage and interaction information
Cookie and similar technology information

We collect only information reasonably required to operate our website, process orders, provide customer support, improve our services and comply with applicable requirements.

2. Payment Information

Payments may be processed through authorised third-party payment service providers.

Depending on the payment method selected, the payment provider may collect information required to complete the transaction.

IRIS DEER does not intentionally store sensitive authentication information such as your UPI PIN, banking password, card PIN or OTP.

Payment providers may process information according to their own privacy policies and terms.

3. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Deliver products
Process or verify payments
Provide order confirmations and updates
Manage customer accounts
Respond to customer enquiries
Handle cancellations, replacements, returns and refunds
Provide customer support
Prevent fraud, misuse and security incidents
Maintain and improve our website
Understand website performance
Maintain business and transaction records
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where appropriate consent or another lawful basis applies

4. Order and Delivery Information

To fulfil an order, relevant information may be shared with service providers involved in processing and delivering your purchase.

This may include:

Payment service providers
Courier and logistics providers
Technology and hosting providers
Customer communication providers
Other service providers necessary to operate our online store

We aim to share only information reasonably necessary for the relevant service.

5. Marketing Communications

Where applicable, IRIS DEER may send information about products, launches, offers or other brand updates in accordance with applicable requirements.

Where an unsubscribe or opt-out option is provided, you may use it to stop receiving the relevant marketing communications.

Transactional communications relating to an order, payment, delivery, account or customer-service request may still be sent when necessary.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Keeping the website functional
Maintaining sessions and shopping carts
Remembering preferences
Improving security
Understanding website usage
Measuring website performance
Analytics
Supporting advertising or marketing functionality where implemented

Where required, users will be provided with appropriate choices regarding non-essential cookies.

7. Analytics and Third-Party Services

IRIS DEER may use third-party technology services for website hosting, analytics, payment processing, shipping, communications, security and other operational requirements.

These providers may process limited information according to the services they provide and their applicable privacy terms.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and should never disclose banking passwords, UPI PINs or OTPs to anyone claiming to represent IRIS DEER.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution and other applicable business or legal requirements.

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.

10. Your Personal Information

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, updating or deletion where applicable.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, transaction or dispute-resolution purposes.

To make a privacy-related request, contact:

Email: info@irisdeer.com
Phone: +91 90745 03090

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our online store is intended for persons who are legally capable of making purchases.

We do not knowingly seek to collect children's personal information for the purpose of allowing them to independently purchase products through the website.

If you believe information relating to a child has been provided to us inappropriately, please contact us.

12. External Links

Our website may contain links to external websites or services.

IRIS DEER is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable requirements.

The latest version will be published on this page with the updated date.

14. Contact IRIS DEER

For privacy questions or requests, contact:

IRIS DEER

Legal Name: Iris Deer
Website: www.irisdeer.com
Email: info@irisdeer.com
Phone: +91 90745 03090